Error Codes
Facing challenges with your animations? Our guide addresses common errors, explaining causes and offering solutions, including troubleshooting tips and error code explanations.
Encounter a hiccup in your animation journey? This guide dives into common errors, explaining their roots and guiding you towards potential fixes. Empower your creativity with clarity!
The majority of error codes are associated with the site's internal REST API or the API for remote license management. Before seeking assistance from support, confirm that the REST API is enabled on your site and that permalinks have been set to "Post Name".
If you've recently migrated the site and have permalinks set to "Post Name", we recommend re-saving the settings and then checking to see if the issue remains.
| Error Code | Issue |
|---|---|
| #002 | Unable to access API handling settings and client mode settings data. For detailed error information, refer to the browser's developer console. |
| #003 | This error may occur when clicking on the version update badge within the Welcome Screen component. We recommend refreshing your browser. If the issue persists, kindly try again in a few hours, as our servers may be experiencing temporary downtime. |
| #004 | An error might arise while retrieving the new version from the Welcome Screen component. We recommend refreshing your browser. If the issue persists, kindly try again in a few hours, as our servers may be experiencing temporary downtime. |
| #005 | In extremely rare cases, you may encounter this issue. We recommend updating your browser or trying a different one. |
| #006 | Issues with the timeline deletion REST API. |
| #007 | Issues with the timeline edit REST API. |
| #008 | Issues with the timeline edit REST API. |
| #009 | Issues with the REST API that fetches posts. |
| #010 | Issues with the REST API that fetches posts. |
| #011 | Issue with iframe script loading. |
| #012 | Issue with remote license activation. We recommend refreshing your browser. If the issue persists, kindly try again in a few hours, as our servers may be experiencing temporary downtime. |
| #016 | Issues with the REST API that fetches posts. |
| #017 | Issues with the REST API that fetches posts. |
| #020 | Unable to access API handling settings data. |
| #021 | Unable to access API handling client mode settings data. |
